Dear User!
We respect your right to privacy and personal data protection. If you provide us with your personal data during your visit to our website, we assure you that we will process it in accordance with the provisions of EU and national law and in conditions that ensure appropriate security.
Below we present information on how we process your personal data, for how long and what rights you have related to it.
We invite you to read!
1.1. This privacy policy describes the rules for dealing with personal data on the website https://www.renodoors.eu/ (hereinafter referred to as the "Website").
1.2. The administrator of data collected via the Website is:
Reno Sp. z o. o., ul. Równa 1, 05-462 Majdan, Poland,
e-mail address: support@renodoors.eu,
NIP: PL9880293914,
hereinafter referred to as "Administrator" or "We".
1.3. If you want to contact us, please use one of the options available on our contact page.
1.4. Each entity using the Website is its "User".
1.5. Personal data of the User of the Website are processed by the Administrator in accordance with applicable law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free the flow of such data and the repeal of Directive 95/46 / EC (General Data Protection Regulation) - hereinafter referred to as "GDPR".
2.1. Contact Channels - chat, a phone call appointment form
2.1.1. Personal data sent to the Administrator via Contact Channels (chat, phone call appointment form, e-mail, telephone contact) will be processed for the purpose of answering questions, contacting you and settling the matter with which you are asking us. The legal basis for the processing of your personal data is the Controller's legitimate interest in responding to your messages and communicating with you (legal basis: Article 6 (1) (f) of the GDPR).
2.1.2. If you ask us to present a commercial offer, your personal data will be processed for this purpose pursuant to Article 6 (1) (b) of the GDPR; i.e. taking action by us at your request, before concluding a contract, e.g. sales.
2.1.3. If you conduct a conversation using Messenger Technology, the Terms and Conditions and the Privacy Policy of Meta Platforms Ireland Limited - the provider of the Messenger application, apply.
2.2. User Account Registration - "Register" form
2.2.1. By creating a User account on our Website, you are required to provide the necessary data to create an account. Such data are: name and surname and e-mail address.
2.2.2. The data provided in connection with the creation of an account are processed in order to set up and maintain an account on the basis of a contract for the provision of electronic services concluded through account registration (Article 6 (1) (b) of the GDPR).
2.2.3. After creating an account, you will be able to add other data, such as e.g. billing address or shipping address. You provide this data voluntarily. They will be used by us only when you place an order and indicate that we are to use one of these addresses.
2.2.4. If you voluntarily add data such as billing address or shipping address to your User account, we will process them on the basis of your consent (Article 6 (1) (a) of the GDPR) expressed by your active action (voluntary adding of data to the account), and if you place an order and we use this data to process the order, we will start processing it on the basis of a sales contract, i.e. Article 6 (1) (f) of the GDPR.
2.3. Placing Orders - purchases in the online store
2.3.1. When placing an order, you are required to provide the data that is necessary to complete the order, such as name and surname, billing address, e-mail address. Depending on the delivery option selected, you may also need to provide a telephone number.
2.3.2. These data are processed in order to fulfill the order on the basis of a contract for the provision of electronic services (Article 6 (1) (b) of the GDPR). If the User orders an invoice, the data will be processed in order to issue an invoice and include it in the accounting documentation in accordance with applicable law (Article 6 (1) (c) of the GDPR).
2.4. "Add a comment" form
2.4.1. To add a comment under an article, you must provide your name or nickname, e-mail address and the content of the comment / opinion. These data will be processed in order to post a comment on the Website based on the legitimate interest of the Administrator (Article 6 (1) (f) of the GDPR), which is the publication and management of comments under articles posted on the blog.
2.4.2. Only your name or given nickname and comment will be visible on the Website. The e-mail address will not be made public. However, we need an e-mail address for verification purposes.
2.5. "Add a review" form
2.5.1. If you want to add a review to our product, you are required to provide your name or nickname, e-mail address (if you are not logged in) and the content of the opinion. These data will be processed in order to post your opinion on the Website based on the legitimate interest of the Administrator (Article 6 (1) (f) of the GDPR), which is the publication and management of opinions regarding our products.
2.5.2. Only your name or nickname and the content of your opinion will be visible on the Website. The e-mail address will not be made public. However, we need an e-mail address for verification purposes.
2.6. Complaint or return and claim form
2.6.1. If you want to make a complaint or make a return, you can use a specially prepared form. For this purpose, you are required to provide in the form, among others such data as: name and surname, order number, e-mail address provided with the order and the reason for the return or complaint.
2.6.2. These data will be processed in order to accept and handle your complaint or return. The legal basis for data processing will be: Article 6 (1) (b) of the GDPR - performance of a warranty contract or Article 6 (1) (c) of the GDPR - in the case of considering claims with warranty for defects (performance of a legal obligation) or Article 6 (1) (f) of the GDPR - when considering claims not related to a guarantee or warranty.
2.6.3. If you submit another claim to us, the data from the application will be processed in order to accept the application and then may be processed to defend against claims based on our legitimate interest (Article 6 (1) (f) of the GDPR), which is defense against claims.
2.7. Newsletter for Architects
2.7.1. The user who wants to purchase the "Architect Box - Set for architects" at a promotional price subscribes to the Newsletter. For this purpose, he provides his e-mail address. Subscribing to the newsletter is voluntary.
2.7.2. The data for the purpose of sending the Newsletter will be processed on the basis of consent (Article 6 (1) (a) of the GDPR) expressed by voluntarily providing an e-mail address and subscribing to the newsletter.
Dear User, in the section below, we present your rights under the GDPR.
3.1. Under the terms of the GDPR, the User has the following rights:
3.1.1. the right to access your data and request a copy thereof (Article 15 of the GDPR);
3.1.2. the right to request the rectification of your personal data (Article 16 of the GDPR);
3.1.3. the right to request the deletion of data (if the conditions of Article 17 of the GDPR are met);
3.1.4. the right to request the restriction of data processing (if the conditions of Article 18 of the GDPR are met);
3.1.5. the right to request data transfer, i.e. to receive personal data from the Administrator, in a structured, commonly used machine-readable format, to the extent that the data is processed on the basis of consent or for the conclusion and performance of a contract in an automated manner (Article 20 GDPR);
3.1.6. the right to object to the processing of personal data on the basis of a legitimate interest, including for marketing purposes (Article 21 of the GDPR);
3.1.7. the right to withdraw consent - if the data is processed on the basis of expressed consent, the User has the right to withdraw it at any time, which, however, does not affect the lawfulness of the processing carried out before its withdrawal;
3.1.8. The user also has the right to submit a complaint to the President of the Personal Data Protection Office, if he considers that the processing of his personal data violates the provisions of the GDPR. The user also has the right to lodge a complaint to the President of the Personal Data Protection Office, if he considers that the processing of his personal data violates the provisions of the GDPR.
3.2. How to exercise your rights?
3.2.1. In order to exercise your rights, please send an application with your request to the e-mail address: support@renodoors.eu.
3.2.2. If the User does not receive any reply within 14 days (sometimes the e-mails are not received or ended up in spam), please make an appointment using our "Schedule a phone call" form.
3.2.3. People who subscribed to the newsletter have the option to withdraw their consents by clicking on the link in the newsletter message.
4.1. For the proper functioning of the Website, including the processing of Orders, it is necessary for the Administrator to use the services of external entities (such as e.g. IT service, software provider, server hosting, IT system service). The administrator uses only the services of such entities that provide sufficient guarantees to implement appropriate technical and organizational measures so that the processing meets the requirements of the GDPR and protects the rights of data subjects.
4.2. The transfer of data by the Administrator does not take place in every case and not to all recipients or categories of recipients indicated in the privacy policy - the Administrator provides data only when it is necessary to achieve a given purpose of personal data processing and only to the extent necessary to achieve it.
4.3. Users' personal data may be transferred to the following recipients or categories of recipients:
4.3.1. service providers providing the Administrator with IT, technical and organizational solutions, enabling the Administrator to run the company's business, including the website and electronic services provided through it (in particular computer software providers for running the Website, e-mail and hosting providers and software for company management and providing technical support to the Administrator);
4.3.2. providers of legal and advisory services providing the Administrator with appropriate support (law firm or debt collection company);
4.3.3. couriers, transport and logistics companies in order to deliver the ordered product to the User.
5.1. Personal data processed on the basis of consent will be processed until the consent to the processing of personal data is withdrawn.
5.2. Personal data processed on the basis of a legitimate interest (Article 6 (1) (f) of the GDPR) will be processed for the duration of this interest or until an effective objection to data processing is raised.
5.3. The data provided in connection with the processing of the order will be processed after the order is completed for the duration of the warranty and possible claims.
5.4. Accounting and billing data (invoices, bills, transfers) will be stored for a period of 5 years from the end of the calendar year in which the given accounting document was created.
6.1. Providing personal data in most cases is voluntary, but it may be necessary to achieve a given purpose of processing.
6.2. If you want to order a product or set up a User account on our Website, you must provide us with the necessary data to perform the sales contract or contract for the provision of electronic services. Providing data is a contractual obligation.
6.3. In the forms available on the Website, the required fields are marked with an asterisk. Entering other data into the forms is voluntary and optional.
Users' personal data will not be subject to automated decision making, including profiling, nor will it be transferred outside the European Economic Area.